The following is an e-mail sent by my boss Greg to all the people in our department.
Very proud of how our staff handles our customers. In this case, it happened to be Billy Short that was put to the test. I have no doubt that anyone on our team would have handled it just as well. (See below Letter to Ken Hamm from a gentleman that is 100% blind)
Greg Eisner
(559) 621-****
Dear Ken,
Paul and I stopped your Downtown Service Center office. I walked up to the customer service counter and asked for a visitors 21 day pass on the Handy Ride System. A gentleman by the name of Billy was the one who greeted me and I might add very pleasantly. I said I was visiting and would like to use the Handy Ride Service. He asked me if he could see my ID card from my home system. I explained that they don’t issue ID cards. He didn’t get rattled at all , he just asked what I did in the past to prove I was ADA eligible. I explained that I would usually have the RTA fax my eligibility document to the agency where I was traveling. Unfortunately this time I was here in Fresno and it was not a planned stop so I couldn’t follow the previously mentioned game plan. He said OK , please excuse me a moment. I said certainly. He came back and asked If I knew the telephone number for our RTA . I said yes I do and I gave it to him and he said please excuse me again for a moment while I try to contact them. Billy was unshaken and very professional in handling my requests. Paul who was in Greg’s office came out then and we introduced me to Billy and I thanked him for doing such a great job. Your staff did a superb job and it was a pleasure to meet and work with them as a citizen would. I believe the encounter was productive and showed a real picture of the kind of service the general public receives.
Best Regards,
Dwight D. Sayer
Community Relations Manager
